I cannot get a Dolby Digital signal on the headphones. I have connected the unit with HDMI or OPTICAL CABLE. Signal comes down from the TV. Apple TV and/or PS4 goes via HDMI into the TV From the TV down I get no Dolby Digital 5.1 signal (source is Dolby Digital 5.1) I have already tried everything possible... my Sony Bravia TV is about 5 years old, but that can hardly be the reason... Do you know what the problem is? Do you have Dolby Digital?
Alexander Reynoso Cueva
3 years ago
The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc.... Your request can then be examined individually.

Question

I cannot get a Dolby Digital signal on the headphones. I have connected the unit with HDMI or OPTICAL CABLE. Signal comes down from the TV. Apple TV and/or PS4 goes via HDMI into the TV From the TV down I get no Dolby Digital 5.1 signal (source is Dolby Digital 5.1) I have already tried everything possible... my Sony Bravia TV is about 5 years old, but that can hardly be the reason... Do you know what the problem is? Do you have Dolby Digital?

3 years ago

The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc.... Your request can then be examined individually.

Answer

The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.

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