I bought the Beoplay H9 and wanted to connect them to my Surface Book. This worked, but they are not recognised as headphones and so I can't listen to music through the headphones. What should I do?

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Everything works fine with my H9 and Surface Book... Have you already deleted the headphones from the Surface's Bluetooth list and reconnected them? The first time I connect, only one Bluetooth device is found and then after 2.3 seconds it is determined that it is a headset. I also recommend that you update the H9 via the Bang & Olufsen app. Does it work with your other devices, e.g. your mobile phone?

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Question about B&O BeoPlay H9

I bought the Beoplay H9 and wanted to connect them to my Surface Book. This worked, but they are not recognised as headphones and so I can't listen to music through the headphones. What should I do?