Samsung Portable T7 Touch
2 TB
Question about Samsung Portable T7 Touch
I am using a MacBook Pro M1 with macOS Big Sur and the Portable SSD Software 1.0 for Mac (The macOS Big Sur user's only) 1.7.3. I can see the hard disk in the Finder but cannot encrypt it via the Samsung application 1.7.3. The following message appears: "There is no Samsung Portable SSD storage device connected". I have downloaded the latest programme from the Samsung site several times and checked for updates but it does not work! What can I do to make the programme recognise the hard disk?
Hello, I had the same problem. Here is the solution I found on the Samsung Community page:
My System: MacBook Pro Big Sur (M1) 11.6
Now how it worked for me:
-Do not use the software that is on the SSD.
-Remove completely if installed
-Disconnect the SSD from the computer
-Follow this guide to allow software extensions https://s3.ap-northeast-2.amazonaws.com/global.sem......
-Reboot, then from this page https://www.samsung.com/semiconduc...
Download version 1.7.3 (version 1.7.2 from the German site did not work for me)
-Open System Settings->Security Data Protection and leave it open.
-Install the software DO NOT restart immediately
-Now you should get the message in System Settings->Privacy that you should allow Samsung to install the extension.
-Click on Lock->Password->Click on Allow Do not restart but click on later.
-Click on Restart in the Samsung software
-Wait for reboot
-Start software after boot->No SSD found
-Connect the SSD and voilà, the SSD is recognised and you can start setting it up.
My System: MacBook Pro Big Sur (M1) 11.6
Now how it worked for me:
-Do not use the software that is on the SSD.
-Remove completely if installed
-Disconnect the SSD from the computer
-Follow this guide to allow software extensions https://s3.ap-northeast-2.amazonaws.com/global.sem......
-Reboot, then from this page https://www.samsung.com/semiconduc...
Download version 1.7.3 (version 1.7.2 from the German site did not work for me)
-Open System Settings->Security Data Protection and leave it open.
-Install the software DO NOT restart immediately
-Now you should get the message in System Settings->Privacy that you should allow Samsung to install the extension.
-Click on Lock->Password->Click on Allow Do not restart but click on later.
-Click on Restart in the Samsung software
-Wait for reboot
-Start software after boot->No SSD found
-Connect the SSD and voilà, the SSD is recognised and you can start setting it up.
Samsung Electronics GmbH
Hello,
Thank you for your enquiry. Please describe this phenomenon to our support colleagues. To do so, go to our manufacturer's page and click on the support link.
Our colleagues will be happy to help you.
Kind regards from Schwalbach,
Your Samsung Service Team
Hello,
Thank you for your enquiry. Please describe this phenomenon to our support colleagues. To do so, go to our manufacturer's page and click on the support link.
Our colleagues will be happy to help you.
Kind regards from Schwalbach,
Your Samsung Service Team