Hi, I have 2 new smart tags, but I can't update them, when I click from the app on the chosen tag I get a warning "Before using this tag" then total blank, nor a button to tell me how to do it.

can you help me understand, I have 3 others and all updated easily when I registered.
Thanks

Question

Hi, I have 2 new smart tags, but I can't update them, when I click from the app on the chosen tag I get a warning "Before using this tag" then total blank, nor a button to tell me how to do it.

can you help me understand, I have 3 others and all updated easily when I registered.
Thanks

Answer

Please contact us, this may be a manufacturing defect:
https://www.galaxus.de/help

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Question about Samsung Galaxy SmartTag2

Hi, I have 2 new smart tags, but I can't update them, when I click from the app on the chosen tag I get a warning "Before using this tag" then total blank, nor a button to tell me how to do it. can you help me understand, I have 3 others and all updated easily when I registered. Thanks