Question about HORI Horipad

I was able to carry out a search but unfortunately couldn't find any instructions or anything similar. As the source of the error cannot be just one, it is relatively difficult to give such a good tip. Maybe someone has such a constellation that works and can share their experience with us, so I'm releasing the question again. As a tip, this question can also be asked in our Community, as a wider audience is addressed there: Galaxus Community