Hello:)

I have a Lenovo Yoga 520 and it came with a (sticker says) ThinkPad Active Pen (1) which unfortunately does not work. I have already done updates for drivers and reboots, but nothing works. Unfortunately, I can't find a solution to the problem online either.
In the device manager, it says HDI-compliant pen and Wacom Device that both devices work perfectly. Unfortunately, the pen does not work... I'm running out of ideas. Can anyone tell me how I can "activate" this pen? My LapTop is a B-ware. Could it be related to this?

Best regards and thank you for any answers.

Question

Hello:)

I have a Lenovo Yoga 520 and it came with a (sticker says) ThinkPad Active Pen (1) which unfortunately does not work. I have already done updates for drivers and reboots, but nothing works. Unfortunately, I can't find a solution to the problem online either. 
In the device manager, it says HDI-compliant pen and Wacom Device that both devices work perfectly. Unfortunately, the pen does not work... I'm running out of ideas. Can anyone tell me how I can "activate" this pen? My LapTop is a B-ware. Could it be related to this?

Best regards and thank you for any answers.

Answer

Notebook is definitely compatible with this stylus. Are the batteries fully charged? If both were bought as B-ware, you cannot rule out the possibility of a defect. If the device was purchased from us, you are welcome to contact our customer service by e-mail or phone, and we will check :-)

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