Hello
In the return policy it says that you can't return headphones. Does that mean everything (in-ear, on-ear and over-ear)? I don't see any hygienic reasons for On- and Over-Ear...

2. no right of return

Unfortunately, we cannot offer returns in the following cases:

In the case of damaged items (with the exception of transport damage).
If the original packaging is not present
If accessories are missing
For electronic software licences (ESD)
In the case of foodstuffs
When buying or renting cars, electric cars, hybrid cars
For opened items of the following product groups:
Consumables (toner, filters, ink cartridges, etc.)
***************Hygiene articles (headphones, toothbrushes, razors, etc.)*********************
Child seats
Software with broken seal
Books, DVDs
Items used for food preparation or storage (blenders, pans, Tupperware, etc.)

Question

Hello 
In the return policy it says that you can't return headphones. Does that mean everything (in-ear, on-ear and over-ear)? I don't see any hygienic reasons for On- and Over-Ear...

2. no right of return

Unfortunately, we cannot offer returns in the following cases:

In the case of damaged items (with the exception of transport damage).
    If the original packaging is not present
    If accessories are missing
    For electronic software licences (ESD) 
    In the case of foodstuffs
    When buying or renting cars, electric cars, hybrid cars
    For opened items of the following product groups:
        Consumables (toner, filters, ink cartridges, etc.)
        ***************Hygiene articles (headphones, toothbrushes, razors, etc.)*********************
        Child seats
        Software with broken seal
        Books, DVDs
        Items used for food preparation or storage (blenders, pans, Tupperware, etc.)

Answer

Hello,
I don't know if you can return the product or not. Try to return it with the original packaging and as nicely packed together as possible. I'm sure they can help you at the shop.

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