Question about Philips Senseo Select

Hello, I received my Philips Senseo Select CSA240/60 yesterday and noticed the following: when inserting the water tank, you have to act quite quickly, otherwise water will run out at the bottom of the nozzle. The coffee is then not as hot as with a capsule machine. And the third comment relates to the heating time, which takes a maximum of 15-20 seconds and not 60-90 as described in the product leaflet. Who can tell me something about this? I would really like to return it. MfG