Hello everyone, I have ordered the Rollei Traveler. But now I can't connect it via Bluetooth. I have a Samsung A32, I have downloaded the app according to the manual but I always get the message Pairing not possible and an app is needed to use it.... can anyone help me?

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The best thing to do is to contact our customer service directly at https://helpcenter.galaxus.ch/hc/de/requests/new. Your request can then be examined individually.

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Question about Rollei Smartphone tripod Traveler

Hello everyone, I have ordered the Rollei Traveler. But now I can't connect it via Bluetooth. I have a Samsung A32, I have downloaded the app according to the manual but I always get the message Pairing not possible and an app is needed to use it.... can anyone help me?