Hello all
When I connect the headphones to my PC via Bluetooth, I have two output devices:
1. WF-1000MX3 Stereo
2. WF-1000MX3 Hands-Free AG Audio

If I want to use them to make phone calls on the PC (Zoom), I have to select the second one, otherwise the microphone will not work. When I select the second one, the audio sounds robotic and choppy. It is very difficult to understand anything and they are not usable.

If I select the first option to listen to music, the sound sounds great.

Has anyone besides me had this problem and been able to solve it?

Question

Hello all
When I connect the headphones to my PC via Bluetooth, I have two output devices:
1. WF-1000MX3 Stereo 
2. WF-1000MX3 Hands-Free AG Audio

If I want to use them to make phone calls on the PC (Zoom), I have to select the second one, otherwise the microphone will not work.  When I select the second one, the audio sounds robotic and choppy. It is very difficult to understand anything and they are not usable. 

If I select the first option to listen to music, the sound sounds great. 

Has anyone besides me had this problem and been able to solve it?

Answer

Hello, only Sony WF-1000XM3 appears on my PC (iMac). I also have no problems with the sound.

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