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Nanoleaf Shapes Hexagons Starter Kit (15x)
Question about Nanoleaf Shapes Hexagons Starter Kit (15x)
Hello all Bought the Nanoleafs about 9 months ago and now they suddenly failed.... or rather, all elements glow slightly white and no longer react at all... Also the controller doesn't react anymore... My setup consists of 39 modules on 2 power supplies and now I have tried a hard reset as well as a soft reset (1 element, 1 controller, 1 power supply) unfortunately without success... I still had a separate controller at hand and tested 1 element, 1 controller, 1 power supply unit to rule out the possibility that the controller had a "shot". This controller now flashes 5 times blue above the On/Off button and nothing happens... Do you have a solution to this problem? Or have any of you already had this problem and have a solution? Thank you for your help LG JayJay
Former employee
3 years ago
Helpful answer
In your case, I would recommend filing a warranty claim or contacting the manufacturer directly.
I have the same problem here, even after about 9 months. Apparently it's just badly made.
If the power supply units do not supply power to two (galvanically) separate groups but are connected to each other via the panels, there will be no potential equalisation and they will damage each other.