***Digitec that was really weak***

It's not a question but a feedback about Digitec's really weak customer service. Didn't want to write it in the reviews.

Digitec started advertising the P9P immediately after the product launch and I ordered the P9P Hazel 512gb a few hours later. Delivery date 23.08.... I phoned support on 22 August, 23 August and the following week and was always given completely wrong information. On 22 August they said that it was being released today and would therefore be with me on 23 August. On 23 August I was told that it would arrive next week. Then they said they would clarify it and get back to me.... I never heard anything again. Then when it said "delivery date being clarified" for days. I cancelled everything. Ordered directly from google last week and now it's been dispatched....

My point is not that you couldn't deliver digitec. My point is that the employees are giving out misinformation or outright lying because they have no idea. So if you're already doing a pre-order campaign and not honouring the delivery dates, then please at least send an email and inform the customers. Instead of annoying them with misinformation.

In the meantime, the P9P Hazel 512gb states that delivery is October/November.... Where it once said 22/08... Difficult.

Well, I'm now enjoying my Pixel and hope that you communicate better internally so that it is also received externally.

Question

***Digitec that was really weak***

It's not a question but a feedback about Digitec's really weak customer service. Didn't want to write it in the reviews.

Digitec started advertising the P9P immediately after the product launch and I ordered the P9P Hazel 512gb a few hours later. Delivery date 23.08.... I phoned support on 22 August, 23 August and the following week and was always given completely wrong information. On 22 August they said that it was being released today and would therefore be with me on 23 August. On 23 August I was told that it would arrive next week. Then they said they would clarify it and get back to me.... I never heard anything again. Then when it said "delivery date being clarified" for days. I cancelled everything. Ordered directly from google last week and now it's been dispatched....

My point is not that you couldn't deliver digitec. My point is that the employees are giving out misinformation or outright lying because they have no idea. So if you're already doing a pre-order campaign and not honouring the delivery dates, then please at least send an email and inform the customers. Instead of annoying them with misinformation.

In the meantime, the P9P Hazel 512gb states that delivery is October/November.... Where it once said 22/08... Difficult.

Well, I'm now enjoying my Pixel and hope that you communicate better internally so that it is also received externally.

Answer

Thank you for your honest feedback! I am happy to pass this on to all the departments concerned so that we can learn from it and improve our processes.

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