Dear Galaxus,

I purchased this item on 13.12.2020, and I still didn't received it. I saw that the delivery date has changed several times in my consumer area, but currently the message is "Expected late April". How can the date presented in this item for purchase today (14.02.2021) suggest dates that are shorter than my (Delivery between Tue 2.3. and Wed 10.3.), since I haven't receive my item yet?

Best regards,

Question

Dear Galaxus,

I purchased this item on 13.12.2020, and I still didn't received it. I saw that the delivery date has changed several times in my consumer area, but currently the message is "Expected late April". How can the date presented in this item for purchase today (14.02.2021) suggest dates that are shorter than my (Delivery between Tue 2.3. and Wed 10.3.), since I haven't receive my item yet?

Best regards,

Answer

Please contact our customer service directly, so they can check your order and help you accordingly.

https://helpcenter.galaxus.ch/hc/en-us

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