Question about Samsung Galaxy Buds Pro

Samsung Electronics GmbH
Hello,
please contact our colleagues in technical support regarding this matter. They can be reached at 06196 77 555 77.
Best regards from Schwalbach,
Your Samsung Service Team

Hello,

glad you got in touch, the replacement pads are in the little box that is between the charging cable.

..I mean replacement pads that really fit. The buds have a special "connection". Ordinary (round) replacement pads fall off after a few uses.