Product rating for De'Longhi Magnifica

rabbit75

9 years ago • purchased this product

0

+1

-1

purchased this product

No-Go

I bought the machine because it was cheap and it has fulfilled this requirement, it was very cheap at 285 CHF at the time. (Hmm currently the machine is much more expensive at 329 CHF, why is that?)
The first disappointment came when I wanted to make a double espresso. Instead of grinding twice and dispensing a small amount of water twice, it only grinds once and dispenses twice the amount of coffee and water. That doesn't really work at all! But for the price, I thought it was okay to press twice.
After a few months of use, the machine stopped working because of a loose contact at the switch behind the grounds container. I filled out the warranty form and took it to digitec. Arrived there for the first time and was told that if the machine had not been cleaned, handled properly, etc., costs would be incurred and how it would be if the warranty was rejected, whether a PO should be issued... Sorry but this is not possible at all, I can already see the disputes coming if I am already under general suspicion... (I would like to note that the device was delivered cleanly packaged, in the intact OVP) But it is not yet so far, whereby we are already at the next "NO-GO"! I have been waiting for the unit for about 6 weeks. I have now been assured that they will receive the parts next week and will take care of it as soon as possible....

From my point of view, I cannot recommend the coffee machine in any case, even though it can make coffee... ...but what else would you expect from a fully automatic coffee machine?! more