Product details
When talking about an intelligent coffee machine, one refers to neo. The combination of intuitive operation and innovative technology ensures that the quality of espresso in the morning is just as high as in the evening: at the highest level. Decades of expertise in milk processing are concentrated in this machine, which is evident in both its appearance and taste.
Additionally, Thermoplan fills a gap with neo by developing a professional coffee machine for a low daily demand of 20 to 100 cups. The 10-inch touch display can be fully customized to your preferences. Thanks to a simple power connection and an integrated 4-liter water tank, the coffee machine is ready for use right away and is the perfect candidate for mobile applications. Automatic monitoring sensors and step-by-step instructions for cleaning and machine maintenance allow for easy handling without prior knowledge.
The CTM delights coffee and milk specialty enthusiasts and can be placed almost anywhere. It features an integrated refrigerator with a capacity of 3 liters for milk.
Installation and warranty
This fully automatic coffee machine is designed for operation in the catering trade and may only be installed by a specialist from the manufacturer. Otherwise, warranty services cannot be claimed. The installation service is not included in the product price and can be added to the shopping cart during the purchase process. After the order is completed, the customer will be contacted by the service company to make the necessary arrangements for delivery and installation. The installation and operation of the coffee machine is carried out on horizontal, flat and fireproof surfaces. A safety distance of at least 50 mm must be maintained on all sides of the appliance. Towards the top, a minimum distance of 350 mm must be observed. The distance between the machine and the drain must not exceed 1 meter. The drain line must not sag, there must be no existing back pressure in the water drain and the end of the line must not be in the water.Drinks at the touch of a button | Caffè Latte, Cappuccino, Coffee, Coffee Cream, Doppio+, Espresso, Flat white, Hot milk, Latte macchiato, Long coffee, Ristretto |
Coffee machine features | Fixed water connection, Hot water function, Integrated grinding mechanism, Touch screen |
Capacity bean container | 1200 g |
Water tank capacity | 4 l |
Depth | 58 cm |
Width | 56.50 cm |
Documents | |
Item number | 17679691 |
Manufacturer | Thermoplan |
Category | Automatic coffee makers |
Manufacturer no. | BW4 neo CTM1 |
Release date | 29.11.2021 |
Colour | Black |
Exact colour description | Black/Silver |
Material group | Metal, Plastic |
Milk system | Integrated milk system |
Coffee machine features | Fixed water connection, Hot water function, Integrated grinding mechanism, Touch screen |
Drinks at the touch of a button | Caffè Latte, Cappuccino, Coffee, Coffee Cream, Doppio+, Espresso, Flat white, Hot milk, Latte macchiato, Long coffee, Ristretto |
Target group | Professional (Office) |
Water tank capacity | 4 l |
Capacity bean container | 1200 g |
Power | 2100 W |
CO₂-Emission | |
Climate contribution |
Depth | 58 cm |
Width | 56.50 cm |
Height | 50.50 cm |
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Reviews & Ratings
Warranty score
How often does a product of this brand in the «Automatic coffee makers» category have a defect within the first 24 months?
Source: Digitec Galaxus- ThermoplanNot enough data
- 1.Philips3.5 %
- 2.De'Longhi4.6 %
- 3.Siemens5.6 %
- 4.Koenig5.8 %
Warranty case duration
How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?
Source: Digitec Galaxus- ThermoplanNot enough data
- 1.Melitta3 days
- 2.Smeg4 days
- 3.Krups5 days
- 4.Siemens6 days
Return rate
How often is a product of this brand in the «Automatic coffee makers» category returned?
Source: Digitec Galaxus- ThermoplanNot enough data
- 1.Koenig1.2 %
- 2.Melitta1.4 %
- 3.De'Longhi1.8 %
- 4.Philips2.8 %