Questions about Steam cleaner

The steam cleaner is mainly designed for cleaning floor surfaces such as parquet, carpet and tiles. It is not specially designed for cleaning joints. Special nozzles or accessories would be required for cleaning joints, which are not supplied as standard with this model.

Yes ♡

Matela?? Mattress? No idea...carpet works, mattress you have to ask Vileda...

The Vileda Steam plus XXL is designed to clean a variety of surfaces, but is not specifically optimised for carpets. This appliance is better suited to cleaning hard floors, tiles, parquet and similar surfaces. For carpets, we recommend using a steam cleaner specifically designed for this task or another type of cleaning appliance suitable for carpets.

No, Digitec should enclose it free of charge. If it is missing, you can contact Digitec and they will send it to you free of charge.

The Vileda Steam can be used anywhere you usually clean with a damp or wet cloth. If your patio has a concrete floor or is painted with cement paint, I would not use it. The mop could be damaged if the surface is coarse. The heat generated should not damage commercial floor coverings. It is important to know that you are working with moisture. This always requires a certain caution in the application.

Only design changes, otherwise everything is the same

Digitec (or any other Swiss dealer) is obliged to supply electrical appliances with a Swiss plug. If the appliance is supplied with a foreign plug, a suitable replacement cable should be supplied if the mains cable is pluggable or alternatively if the mains cable is permanently connected, a suitable adapter should be supplied. If the appliance is delivered without a suitable plug, complain to the customer service and insist on a cable or an adapter, free of charge. Info Digitec --> https://helpcenter.digitec.ch/hc/de/articles/4402084170386-Fehlender-Adapter Point 1 --> https://www.esti.admin.ch/de/themen/faq/elektrische-erzeugnisse-marktueberwachung/