Questions about Sony WF-1000XM5

Hello all I own the WF-1000XM5 and wore it for the first time today. I am very disappointed. In my opinion, the ANC does not work. When I turn on the noise reduction in the Sony Headphones Connect app it is practically the same "loud" as when it is completely off! That can't be right. I have also tried the other attachments, still loud. I used to have the WF-1000XM4 and the ANC was much better, you couldn't hear anything if someone was talking next to you. What do you think, is the ANC defective? Should I send them back? Thank you very much.

I already need replacement earplugs, I have the size L. Where can I buy them?

Is it possible that the Sony WF-1000XM5 headphones do not work with a Samsung TV QE55QN90B? The connection can be established, but no sound is audible, even after resetting the device.

Is the product description of the Sony WF-1000XM5 in Smoky Pink correct? Why are the colour variants black and silver available with ANC and the colour Smoky Pink is only NC?

Does pink have a NC or an ANC?

Connection to samsung tv does not work

Hello everyone Do these hold well in the ears when jogging or eating (my old ones always fall out of my ears when chewing) Can you fall asleep with these on the side without it hurting your ears?

Replacement

Can these headphones be tried out in shops? If so, also in Basel?

Hello, I would like to ask if I can send them back if they don't fit because I often have problems with such plugs that they don't hold properly, can they be returned free of charge within a certain period of time? Kind regards

Is it well suited to telephony in a relatively noisy environment (on a SBB train or public transport bus, for example)? Is the microphone quality up to scratch?

I lost my charging case today and need a new one. where can i find it on this website i can only find the headphones or the charging case with headphones.

What size are the earplugs?

Hi, if I buy these headphones open and try them and find them uncomfortable and return them, will I get the full price back if I return them to the shop? Or will I lose some of the money? If so, how much?

Hello everyone I recently bought these Sony, have now worn them twice while jogging and after a while I keep having problems with the right in-ear, the sound is always well gone, this lasts for a while and gets worse and worse. As if it couldn't stand the vibration. According to Sony, these headphones are also great for jogging, which is why I bought them. What can I do?

Hi, can anyone recommend good replacement ear tips that don't get dirty / "soak up" earwax so quickly? Bonus points if it can be ordered somewhere in Switzerland. Thank you!

interesting pricing policy - increase the price by 12% and then communicate a voucher code with 12%! ey - Goots no!

I only have sound on one ear bud at a time... How can I change this? I have already done a reset.

Does the Smoky Pink colour variant also have active noise cancelling? The description says no, but I think that's a mistake.

How can I use these headphones if I want to take the sound from the TV 3.5mm jack? What additional plugs, cables etc. do I need? - or does it not work at all?

Hello, I recently got these headphones. I am very dissatisfied because every time I want to use them, either the battery in the storage box is completely empty or everything is completely empty. Even the earplugs. And that even though I haven't used or touched them for several days. The function to switch them off when they are placed in the case is activated in the app. In addition, the app sometimes doesn't work after renaming and crashes. The sound quality is great. But everything else is very disappointing for me. I would prefer to return it unless there is a plausible explanation for my battery problem. Does anyone have a solution? solution?

can this product be charged with a samsung super fast charging power supply?

Are they suitable for jogging?

The Sony WF-1000XM5 only work with the IPhone 11 for phone calls. As soon as I switch to Apple Music, the iPhone goes to its own speakers. I have various older IPads with which I have no problems and pairing works perfectly. Does anyone know the problem?

Hello, I'd like to know if the earphones work on the principle of one main earphone and one secondary? In other words, can you only listen to music on the right if you only want 1 earphone? Thank you in advance for your reply.

Hello, I would like to buy replacement earplugs for the Sony WF-1000XM5. Where can I order these original spare parts? Thank you

hi together, I bought the WF-1000XM5 here in February this year. At first everything seemed to work fine. Since about 2 weeks the sound is only mono (on the left side normal, on the right side quiet, like mono). As I don't trust the wearing comfort, I only use them at home and therefore not every day, which means they are not damaged by dropping or moisture. System updates, resetting, re-pairing, adjusting app settings and phone settings, switching off mono on the phone (which was never on)... I've tried everything, the same when I connect the laptop. What can I do? Does anyone have any experience? It's extremely frustrating because I prefer the WF-1000XM5 to its predecessor. Thank you.

What about cleaning these headphones if dirt etc. gets into them? I've often had the problem that an earbud has become very quiet and cleaning it didn't solve the problem. Do these headphones have the same problem?

Does anyone have experience with the Sony WF-1000XM5 compared to the Galaxy Buds 2 pro?

According to the Sony website, the charging case for the WM-1000XM5 in-ear headphones can be ordered separately as a spare part from "authorised" (online) dealers. I found it on Galaxus. Does anyone know of another online retailer?