See here: https://www.galaxus.ch/en/s1/questionandanswer/what-does-this-showroom-tag-means-does-this-mean-that-this-is-a-set-which-is-displayed-in-the-showr-69222
According to our information, the suffixes "EUE" and "EUB" in the model number refer to the regional allocation of the device. "EUE" stands for countries such as Italy, Poland, Hungary, the Czech Republic and Slovakia, while "EUB" stands for Germany, Austria, Belgium, France, Spain, the Netherlands and Portugal. However, both models are technically identical.
With the Samsung Galaxy S23 and Galaxy S24, the network technology can be selected and set between 4G and 5G, depending on the available networks in your region.
- Both devices support both 4G (LTE) and 5G networks and allow you to switch between these modes using the device's settings.
You can select the desired network mode in the settings under "Connections" or "Network".
These items are technically identical products. As we purchase the devices from different suppliers at different conditions, there may be differences in price and availability.
Please contact our customer service with your request so that they can check this and provide you with information.
You can find our contact form at the following link: https://helpcenter.digitec.ch/hc/de/requests/new
Hello
Does anyone else know the problem?
My smartphone S23 cannot do wifi calling with my Sunrise provider.
It simply has the wrong firmware. It must be the Open Market version released for Switzerland.
This can be recognised as follows.
Example: CSC: G930FAUT1BPH1 The AUT is important here. But my smartphone has CSC: S911BOXM3AWF7.
Here is the text from my supplier:
If you have a Samsung device, please note that you can only use Wi-Fi Calling with the Swiss Open
Market firmware. You can check this as follows:
1. enter *#1234#.
2. after entering, you will receive automated feedback on the firmware version. 3.
You can recognise the Swiss Open Market version by the following abbreviation "AUT":
AP: G930FXXU1BPLB / CP: G930FXXU1BPJJ / CSC: G930FAUT1BPH1
If you receive a different code as a response, you unfortunately cannot currently use Wi-Fi Calling.
The main difference between the Galaxy S23 and the Galaxy S23 Enterprise Edition lies mainly in the software and the additional functions that are optimised for corporate use.
### Hardware
- Both devices are identical in terms of hardware. They have the same specifications, including the same processors, memory options, camera settings and battery capacities.
### Software and security
- The Enterprise Edition is designed for enterprise use in terms of software. It offers additional security features and management tools, such as the Knox Suite, which is usually free for one year and offers longer-term firmware and security updates (at least four years).
- The regular version of the Galaxy S23 already offers four generations of OS updates and five years of security updates, but the Enterprise Edition can include additional IT functions and work profiles from Google that are disabled in the regular version.
### User experience
- For private users, there are no significant restrictions or additional obstacles with the Enterprise Edition. However, there is a possibility that some enterprise-specific functions and apps are installed, but these should not cause any significant problems.
Overall, the device is the same in terms of hardware, but the software and the additional security and management features differ between the regular and Enterprise Editions.
So it seems that Galaxus does not have a competent person to answer simple question about state of their products - I ordered two of Galaxy S23 in two separate orders. Both came with (what looks like non-original) security seal on one side applied over broken original seal. On the other side the seal is original. I am now back and forth with customer service for 10 days trying to get an answer are the phones supplied like this from Samsung, does Galaxus opens them or they are tampered by someone else? And yes, there is no Galaxus sticker that would indicate that Galaxus officially opened them.
There should have been a feedback from category manager, but nothing so far, and from my point of view it's simple as checking the rest of warehouse stack if they look like this.
One customer service agent even created return for a phone without my consent...
Contacting the manufacturer: Contact Samsung directly. Describe the situation and ask whether it is possible for the phones to be supplied with such seals. The manufacturer can definitely tell you whether the phones have been tampered with or not.
Escalate the complaint: Try to escalate your complaint to Galaxus. Ask for a supervisor or a manager who has more authority to handle your request. This can often speed up the process.
Collect documentation: Gather any evidence and documentation you have, including photos of the seals, communication logs with customer service, and order information. This information can be helpful when pursuing your complaint.
Use your right of return: Check Galaxus' return policy. If you think the products have been tampered with and you don't get a satisfactory response from customer service, you could return the phones and ask for a refund.
Public reviews and social media: Sometimes sharing your experience on platforms such as Trustpilot, Google Reviews or on social media can draw additional attention to your issue. Companies often respond more quickly when negative public reviews are at stake.
Switch on consumer protection: If you still do not receive a satisfactory response, you could contact a consumer protection organisation. They can help you clarify your concerns and put pressure on the company.
Consider alternatives: If the situation at Galaxus cannot be resolved, consider whether you can purchase the phones from another, perhaps more trustworthy retailer.
I hope these steps will help you and that you will soon receive a clear answer to your question.
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