This is a new product. We offer 4 different variants. 1. new → no labelling, this is a new and unopened product. 2. as new + tested → labelled as new+tested, this is a product that has been opened by a customer and checked for functionality by two internal departments. 3. used+tested → Labelled with used+tested, this is a product that has been opened, used and returned by a customer and then checked for functionality by two internal departments. 4. used → Labelled with Used, this is a product that is offered by a customer who sells this item through us.
Thank you very much for letting us know. We will be happy to pass this on internally to the relevant department and hope that this will be checked promptly.
The smartphone has not received any updates for at least 18 months. I can't remember installing and using the Samsung One UI update with all the AI features. Before shipping, I will reset the smartphone to factory settings, i.e. operating system as it was when I bought it in 2023.
The smartphone does not support memory expansion via microSD card; there is no slot for a memory card. The storage capacity is limited to the internal memory of 256 GB.
Good evening
There is an EU
charging cable available but no network plug. This must be purchased as well as an adapter for the charging cable as this does not have a USB "end" on either side.
Kind regards
According to our information, the suffixes "EUE" and "EUB" in the model number refer to the regional allocation of the device. "EUE" stands for countries such as Italy, Poland, Hungary, the Czech Republic and Slovakia, while "EUB" stands for Germany, Austria, Belgium, France, Spain, the Netherlands and Portugal. However, both models are technically identical.
With the Samsung Galaxy S23 and Galaxy S24, the network technology can be selected and set between 4G and 5G, depending on the available networks in your region.
- Both devices support both 4G (LTE) and 5G networks and allow you to switch between these modes using the device's settings.
You can select the desired network mode in the settings under "Connections" or "Network".
The main difference between the Galaxy S23 and the Galaxy S23 Enterprise Edition lies mainly in the software and the additional functions that are optimised for corporate use.
### Hardware
- Both devices are identical in terms of hardware. They have the same specifications, including the same processors, memory options, camera settings and battery capacities.
### Software and security
- The Enterprise Edition is designed for enterprise use in terms of software. It offers additional security features and management tools, such as the Knox Suite, which is usually free for one year and offers longer-term firmware and security updates (at least four years).
- The regular version of the Galaxy S23 already offers four generations of OS updates and five years of security updates, but the Enterprise Edition can include additional IT functions and work profiles from Google that are disabled in the regular version.
### User experience
- For private users, there are no significant restrictions or additional obstacles with the Enterprise Edition. However, there is a possibility that some enterprise-specific functions and apps are installed, but these should not cause any significant problems.
Overall, the device is the same in terms of hardware, but the software and the additional security and management features differ between the regular and Enterprise Editions.
These items are technically identical products. As we purchase the devices from different suppliers at different conditions, there may be differences in price and availability.
Contacting the manufacturer: Contact Samsung directly. Describe the situation and ask whether it is possible for the phones to be supplied with such seals. The manufacturer can definitely tell you whether the phones have been tampered with or not.
Escalate the complaint: Try to escalate your complaint to Galaxus. Ask for a supervisor or a manager who has more authority to handle your request. This can often speed up the process.
Collect documentation: Gather any evidence and documentation you have, including photos of the seals, communication logs with customer service, and order information. This information can be helpful when pursuing your complaint.
Use your right of return: Check Galaxus' return policy. If you think the products have been tampered with and you don't get a satisfactory response from customer service, you could return the phones and ask for a refund.
Public reviews and social media: Sometimes sharing your experience on platforms such as Trustpilot, Google Reviews or on social media can draw additional attention to your issue. Companies often respond more quickly when negative public reviews are at stake.
Switch on consumer protection: If you still do not receive a satisfactory response, you could contact a consumer protection organisation. They can help you clarify your concerns and put pressure on the company.
Consider alternatives: If the situation at Galaxus cannot be resolved, consider whether you can purchase the phones from another, perhaps more trustworthy retailer.
I hope these steps will help you and that you will soon receive a clear answer to your question.
According to my research, the difference is for which market the devices were produced. According to my research, the article 39993523 was produced for another EU country. The article 40054236 is intended for our market.