Fritzpeter2 years ago000The mouse only works on the cable. Bluetooth or dongle connection not possible. It seems when no cable connection the mouse is without power. Battery is shown as fully charged. What could be the cause? Show in original language (German)1 answerFormer employee2 years ago000The best thing to do is to contact our customer service directly so that your request can be checked individually: https://helpcenter.galaxus.de/hc...Show in original language (German)
Fritzpeter2 years ago000The mouse has no power without a cable, Deathadder V2pro. What could that be? The battery is included. Light only works when on the cable Show in original language (German)1 answerShock023c2 years ago • purchased this product000purchased this productProbably your charging dock is defective or not working, or you should try to update the firmware, it solved the issue for me
RodrigoN2 years ago000The charging dock its the RAZER MOUSE DOCK CHROMA?1 answerFormer employee2 years ago000It looks like it on the picture, yes. Unfortunately, I can not find any specific information about it to confirm it a 100%.Show in original language (German)