Logitech G G915 (DE, Wireless)
CHF165.–

Logitech G G915

DE, Wireless

Questions about Logitech G G915

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andre_lucas

1 month ago

I have a G915 TKL and in principle it is a good keyboard in terms of typing feel and sensitivity. Unfortunately, there were quality problems quite quickly (which seem to occur more often if you look at the forums on the Internet). Apart from the fault that at some point a single keystroke triggers multiple typing signals to the computer, the key head holders quickly break in the holder on the circuit board. This often happens with the Return key (as is currently the case with me), but apparently also with other keys. One of the two holder pins breaks off and "falls" into the holder, partially blocking the contact. Supposedly, the only way to solve the problem is to unscrew the keyboard and dissolve the two solder joints on the back of the key. Then you have to open the plastic switch and remove the broken part. My questions are: 1) Do I necessarily have to remove the broken part? 2) Where can I get a replacement button for "Return"? 3) Why is the customer service of this Swiss company (logitech) so bad? Why are known quality problems not solved? Why do customers have to search for solutions to such problems with such expensive products? My advice (also after massive problems with the gaming mouse G502 Hero): Buy products from cheaper brands. They're not flawless either, but they're much cheaper.

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Surush Asilnya

1 month ago

Thank you for your detailed description. I have researched this specific problem, but I have no practical experience with this exact defect. Therefore, I am unfortunately unable to give a reliable assessment of whether it is absolutely necessary to remove the broken piece or which repair steps would be useful in detail. I would recommend our forum for this, as a wider audience can be addressed there. The following link will take you to the forum: https://www.digitec.ch/de... Spare parts - especially individual buttons or switches - are usually offered directly by the manufacturer. Unfortunately, we do not stock these components ourselves and our suppliers do not currently have a corresponding range. As far as your feedback on Logitech is concerned, topics such as product quality, spare parts policy or customer service are entirely the responsibility of the manufacturer. I would recommend that you discuss these points directly with Logitech.
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JohannMilch

5 years ago

As far as I know, this keyboard will not be available as a TKL version in the CH layout... What about the different switches? At Digitec, the keyboard is only available as a TKL with one of three switch types. Will the other types also be available here? Logitech also offers this keyboard in white. Will this possibly be included in the range? Greetings

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Brimstone

5 years ago

It is best to communicate your product wishes directly to the customer service department so that they can forward it to the appropriate department and, if available, add the product to the range.

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