Questions about JBL Quantum Duo

MarcoW473

2 years ago

I have had the JBL Quantum Duo for a few months now and have been very satisfied so far. I use this between my laptop and PS5. On the console it works perfectly. Recently there have been some problems in connection with the laptop. 1. the JBL QuantumEngine app does not recognise the speakers despite the USB connection (right from the start). 2. with videos, e.g. YouTube, there is a "crackling" at certain pitches which is very exhausting in the long term. 3. for about a week now, despite constant use, the speakers go into standby mode after about 15 minutes and I have to switch them on again. This is very annoying and takes away the joy of connecting these otherwise good speakers to the laptop. Does anyone know of any solutions to these problems? - Speakers are always connected via USB - Windows 10 operating system

3 answers

GewalzterSarumop47

1 year ago

My speakers work without any problems, but as I have them plugged into my ps5 and often watch Netflix and don't sit close to the speakers I wanted to know if there is something like a remote control for the parts to be able to adjust the volume. Thanks in advance.

3 answers

kcking

2 years ago

Has the connectivity problem been fixed? I have constant connectivity problems and cannot upgrade the firmware because the PC with driver does not recognise the speakers. I have to reconnect the speakers every day because the speakers either don't give out sound or the sound gets distorted over time. I would buy the speakers again when the problem is finally solved.

2 answers

SC143

2 years ago

Does this product work with Windows It only says "Mac" in the specs.

1 answer

andy-zh

2 years ago

Yes, both via Bluetooth and via cable.

chschmid67

3 years ago

I would actually like to give the product a chance, but I am a little unsettled by some of the reports like the one described here, which describe precisely this self-switch-off. I can't judge now how disturbing this is in gaming / normal operation. If I buy the product and the shutdown occurs as described and it really bothers me, can I return it?

3 answers

thomasreut

3 years ago

Helpful answer

The problem described is indeed a production defect. The exchange unit works perfectly.

DianaD471

4 years ago

Can I also connect these amplifiers to PS4 and TV?

1 answer

Laura Robach

4 years ago

Unfortunately, this product cannot be connected to your PS4. You can however connect it to your TV.

M.Vona

4 years ago

The speakers are actually really great! The sound is clear and the bass is wonderful, But is it normal that the speakers switch themselves off after a short time? Even when you're listening to music or something? They are also connected to the power supply, so I don't understand why they would go into standby when they are being used. Is there a way to turn it off? There's nothing in the manual about it, unless we've overlooked it somehow. I would buy them myself, but if this problem can't be solved, we'd better send ours back.

1 answer

stoic_ails

4 years ago

I can't help you directly, except to inform you that this has never happened with ours. So it doesn't sound normal to me. But I've also never listened to music on the side for a longer period of time without doing something on the pc (afk, so to speak), I have to say. Maybe a firmware upgrade could help, have a look at de.jbl.com/gaming-speakers/QUANTUM+DUO-.html under documents+downloads.

Ivansg14

4 years ago

Is the connection to the PC via usb or jack?

2 answers

renardeau

4 years ago

Can the light on the speakers be changed?

1 answer

Laura Robach

4 years ago

According to our research, yes.

oliver.meier

4 years ago

Hello Together Do you know when this article will be available again? I hope as soon as possible :) LG Oliver

1 answer

Francesca Corrocher

4 years ago

Unfortunately, we currently have no information on when the item will be available and when we will be able to deliver it. As soon as something changes in this regard, we will post it here. Sorry.

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Questions about JBL Quantum Duo

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My speakers work without any problems, but as I have them plugged into my ps5 and often watch Netflix and don't sit close to the speakers I wanted to know if there is something like a remote control for the parts to be able to adjust the volume. Thanks in advance.

Does this product work with Windows It only says "Mac" in the specs.

Can I also connect these amplifiers to PS4 and TV?

Is the connection to the PC via usb or jack?

Can the light on the speakers be changed?

Hello Together Do you know when this article will be available again? I hope as soon as possible :) LG Oliver

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