Questions about i-tec Dual Display

I have tested these dokings with various notebooks from HP and Lenovo (via the USB-C interface). I had to perform a firmware update and/or Windows update on individual notebooks so that they worked perfectly. Docking has 2 USB-C ports, please use the correct one to connect to the notebook.

Mi spiace ma mi sa che non puoi splittare il segnale con questo modello. Se guardi sul sito del produttore è specificato: “ Your operating system supports only one external screen; when two monitors are connected both will display the same image.”

It depends on how the connection is established. Even if you connect your notebook via USB-C/Thunderbolt to your docking station, the transfer of the image runs according to one of the known protocols such as HDMI 1.x or 2.x or DisplayPort. For example, my HP notebook can handle 3440x1440 @60Hz with DisplayPort connection between docking station and screen. But if I connect the docking station and the screen via HDMI, then the protocol between notebook and docking station is of course also HDMI, then only 50Hz works. The reason is that the graphics chip of the notebook is not able to process more via HDMI protocol. Only via DisplayPort, which is fortunately supported via the USB-C connection.

What happens if you leave out the analogue connection? Is DP to DVI native then? Both connections are anything but optimal. DP to DVI is often problematic. And DP to VGA is also rather exotic. But I think it's most likely due to the notebook or the screen, which is reporting incorrectly. Don't you have any HDMI connections on the screen? DP (i-tec dock) to HDMI (screen) works better. You just have to be careful, because only DP output (notebook, dock) and HDMI input (screen) cables work. A reversed cable would not work again.

No, it won't work. That's a mistake in the specifications. This Dockingstation is based on USB-C DP-Alt mode.

I can't say. I have an HP Spectre 360 and it works fine.

This docking solution requires a USB-C Thunderbolt connection; such connections are not usually available on normal PCs. It would be possible to use docking solutions that use DisplayLink technology to control additional monitors via USB 3.0. This docking solution could be used because it can use either the USB 3.0 or the USB-C port of the dock. i-tec USB 3.0 / USB-C Dual 4K Dock (HDMI, DisplayPort, USB A)

I have used a Logitech C505 with USB connection. Connected it to the docking station and it works.

Hallo, Leider ist Ihr Laptop nicht mit der Dockingstation kompatibel - der USB-C-Anschluss unterstützt den alternativen USB-C DisplayPort-Modus nicht. Können Sie sich bitte an unseren technischen Support wenden? Unsere E-Mail-Adresse lautet support@itecproduct.com Wir können Ihnen andere Dockingstationen empfehlen, die mit Ihrem Laptop funktionieren. Freundliche Grüße i-tec Team ----------------- Hello, Unfortunately, your laptop is not compatible with the docking station - the USB-C port does not support USB-C DisplayPort Alternate Mode. Can you please contact our Technical support? Our e-mail address is support@itecproduct.com We could recommend you other docking stations that would work with your laptop. Best Regards i-tec Team

Hello, This is a native USB-C docking station. For it to work, your laptop's USB-C port must support either the alternative USB-C DisplayPort mode (native video transmission via USB-C) or Thunderbolt3. If you need a docking station that also works with the older USB-A port (USB 3.0), you can contact our technical support directly. We can recommend different options - depending on the required resolution of external monitors and laptop types. The email address to our technical support is support@itecproduct.com Kind regards i-tec team ------------------------ Hello, This is a native USB-C docking station - in order for it to work, your laptop's USB-C port either must support USB-C DisplayPort Alternate Mode (native Video Transfer over USB-C) or Thunderbolt3. If you need a docking station that can also work when used with the older USB-A(USB 3.0) port, can you please contact our Technical support directly? We could recommend several options - depending on the required resolution of external monitors and laptop types. The E-mail address to our Technical support is support@itecproduct.com Best Regards i-tec Team

yes it is !