It was the same for me. I tried everything possible to turn the microphone up. In the end, you could hear every little thing... That's why I sent it back. But not everyone seems to be like that.
Treiber an sich habe ich keine gefunden. Vielleicht hilft ein Firmware Update? Hier kannst du es downloaden: https://www.hyperxgaming.com/de/support/technical/downloads?product=hx-usccpss-bk&filename=HyperX_Cloud_Virtual_7-1_Surround_Sound_Firmware_Updater_Rev_0010
Hi Mirza
I bought the same headset for PC gaming, where it is recognised without further ado and works well.
When I tried to connect it to the PS4 at college, I had the same problems as you described.
It seems that the PS4 doesn't recognise the headset's sound card when you connect it directly to the PS via USB.
My solution was to connect the headphones directly to the controller (3.5mm jack). The microphone and headphones were then recognised. So connect the headset to the controller and search through the PS4 options...
Hope this helps.
Happy Gaming :)
Unfortunately not with us, please excuse me. You can still try the manufacturer directly or send in the headset (if purchased from us) as a warranty claim.
Firmware update: https://www.hyperxgaming.com/us/support/technical/downloads?product=hscp&filename=HyperX_Cloud_II_Firmware_Updater_Rev_0010
Kann natürlich auch sein, dass das Mikrofon einfach defekt ist. In dem Fall austauschen lassen. :)