De'Longhi Dedica EC685.R & KG520.M

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Descaling and warranty claims for coffee machines

Please note: Regular descaling of the machine is imperative to maintain the machine's service life. Operating errors are excluded from warranty claims.

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Reviews & Ratings

Warranty score

How often does a product of this brand in the «Espresso machines» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 1.Sage
    2.5 %
  • 2.De'Longhi
    3.9 %
  • 3.Ninja
    4.4 %
  • 4.Create
    4.8 %
  • 5.Smeg
    5.7 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • 7.Lelit
    6 days
  • 7.Quick Mill
    6 days
  • 9.Sage
    7 days
  • 10.De'Longhi
    10 days
  • 10.Solis
    10 days

Return rate

How often is a product of this brand in the «Espresso machines» category returned?

Source: Digitec Galaxus
  • 4.Lelit
    2.4 %
  • 4.Solis
    2.4 %
  • 6.De'Longhi
    2.5 %
  • 7.Create
    3.3 %
  • 8.Ariete
    3.4 %
Source: Digitec Galaxus