Cisco Desk Phone 9851 - VoIP phone - m

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Product details

Cisco introduces a new standard for desk phones with a portfolio designed for modern office environments. The Desk Phone 9800 series has been created with IT and facilities in mind, offering four new phone models and a Key Expansion Module (KEM). Each phone comes equipped with the newly released PhoneOS software, which simplifies the user experience and complements our video portfolio of RoomOS devices to provide a seamless experience from workstations to meeting rooms. With enhanced functionality, the 9800 series combines secure enterprise calls, meetings, desk reservations, sustainability, and emergency notifications into a single device. There’s no need to purchase a separate device for each function – all features are integrated into every phone.

Key specifications

Phone type
VoIP
Phone connection
Ethernet
Phone Features
Call waitingCalling Line Identification PresentationHands-free kit

General information

Item number
45430505
Manufacturer
Cisco
Category
Phones
Manufacturer no.
DP-9851-K9=
Release date
7.5.2024

Colour

Colour
Black
Exact colour description
Carbon black

Phone properties

Phone type
VoIP
Phone connection
Ethernet
VoIP protocol
RTCPRTPSDPSIPSRTP
Signal transmission
Cable
Phone Features
Call waitingCalling Line Identification PresentationHands-free kit
PoE Standard
802.3af (PoE)

Connections

Network connections
RJ45 (1x)
USB ports
USB-AUSB-C

Display properties

Display size (inches)
3.70"

Origin

Country of origin
China

Sustainability

Manufacturer commitment
SBTi

Voluntary climate contribution

CO₂ emissions
96.89 kg
Climate contribution
CHF 2.30

Product dimensions

Length
49.40 mm

30-day right of return
24 Months Warranty (Bring-in)
3 additional offers

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Reviews & Ratings

Warranty score

How often does a product of this brand in the «Phones» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 15.Alcatel
    1.4 %
  • 16.Yealink
    1.5 %
  • 17.Cisco
    1.8 %
  • 18.Geemarc
    1.9 %
  • 19.Telekom
    2.4 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • Cisco
    Not enough data
  • 1.Alcatel
    0 days
  • 1.amplicom
    0 days
  • 1.Gigaset
    0 days
  • 1.Grandstream
    0 days

Return rate

How often is a product of this brand in the «Phones» category returned?

Source: Digitec Galaxus
  • 20.Maxcom
    9.9 %
  • 21.Ubiquiti
    10.6 %
  • 22.Cisco
    15.2 %
  • 23.Avaya
    15.3 %
  • 24.Telekom
    18.5 %
Source: Digitec Galaxus