Alcatel IP Phone

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Product details

The Alcatel-Lucent Enterprise ALE-20 is a gray IP phone designed for reliable office communication and equipped with a wired handset for clear audio transmission. This model supports both desk and wall mounting, providing flexible installation options for various workplace designs. It features user-friendly button controls and an LCD display for easy navigation of calls and settings. Made from durable materials, the ALE-20 ensures long-term performance in professional environments and handles standard telephony functions with precision. Its compact design seamlessly integrates into office setups and offers essential connectivity without unnecessary complexity. Ideal for businesses that rely on reliable voice communication tools, this IP phone emphasizes ease of use and consistent quality. Its robust construction minimizes wear from daily use and supports stable network connections as well as clear sound output. With a focus on practical utility, it meets the needs of users requiring efficient and accessible communication solutions in corporate or small office environments.

Key specifications

Phone connection
Ethernet
VoIP protocol
SIP
Phone Features
Hands-free kit

General information

Item number
62987931
Manufacturer
Alcatel
Category
Phones
Manufacturer No.
3ML37020BB
Release date
14.10.2025

Colour

Colour
Grey
Exact colour description
Grey

Phone properties

Phone connection
Ethernet
VoIP protocol
SIP
Signal transmission
Cable
Phone Features
Hands-free kit
PoE Standard
802.3af (PoE)

Connections

USB ports
USB-A

Display properties

Image resolution
64 x 128 pixels
Display size (inches)
2.80"

Voluntary climate contribution

CO₂ emissions
96.89 kg
Climate contribution
CHF 2.30

Scope of delivery

Scope of delivery
1 piece

Product dimensions

Height
183 mm

30-day right of return
24 Months Warranty (Bring-in)

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Goes with

Reviews & Ratings

Warranty score

How often does a product of this brand in the «Phones» category have a defect within the first 24 months?

Source: Digitec Galaxus
  • 9.Tiptel
    1.2 %
  • 9.Ubiquiti
    1.2 %
  • 12.Alcatel
    1.3 %
  • 12.Cisco
    1.3 %
  • 12.FRITZ!
    1.3 %

Warranty case duration

How many working days on average does it take to process a warranty claim from when it arrives at the service centre until it’s back with the customer?

Source: Digitec Galaxus
  • 1.Alcatel
    0 days
  • 1.Gigaset
    0 days
  • 1.Grandstream
    0 days
  • 1.Panasonic
    0 days
  • 1.Philips
    0 days

Return rate

How often is a product of this brand in the «Phones» category returned?

Source: Digitec Galaxus
  • 2.Mitel
    1 %
  • 3.HP
    2.3 %
  • 4.Alcatel
    2.5 %
  • 5.Philips
    3.8 %
  • 6.Doro
    4.1 %
Source: Digitec Galaxus