Is the comfort of the seat, which is so explicitly emphasised in the article description, and the alleged durability of the cold foam used in the seat covered by the warranty? My seat is completely worn out after less than 6 months, you can't talk about upholstery here. Much cheaper office chairs do this better, even for a fifth of the price...

With an alleged load capacity of 200 kilos, which is not even reached at a distance, it seems very dubious of the manufacturer to advertise with such information.

Question

Is the comfort of the seat, which is so explicitly emphasised in the article description, and the alleged durability of the cold foam used in the seat covered by the warranty? My seat is completely worn out after less than 6 months, you can't talk about upholstery here. Much cheaper office chairs do this better, even for a fifth of the price... With an alleged load capacity of 200 kilos, which is not even reached at a distance, it seems very dubious of the manufacturer to advertise with such information.

With an alleged load capacity of 200 kilos, which is not even reached at a distance, it seems very dubious of the manufacturer to advertise with such information.

Answer

In this case, please contact our customer service directly so that we can clarify whether this is a product defect and therefore a warranty case.

https://helpcenter.galaxus.ch/hc/de

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