The community can't help much here.
You can find support here, which will certainly be able to give you better and faster information:
https://www.digitec.ch/de...
digitec@digitec.ch
+41 44 575 95 00
Monday - Friday:
09:00 - 18:00
P.S.:
My condolences, I also had my S3 in operation until not too long ago, and I know how "well" it ran :()