CHF1317.–
Apple Studio Display Standard
5120 x 2880 pixels, 27"
Product rating for Apple Studio Display Standard
EU import not Swiss version
When I spend Fr. 1,500 on an Apple monitor from a Swiss company, I expect the product to be for the Swiss market.
Upon receiving the monitor, which is an EU import, I could not even use it straight away since no Swiss adaptor was supplied.
I complained to Galaxus that there was no indication that the product was not a Swiss Apple monitor. The employee (who I felt sorry for, doing her job to explain such nonsense to me, clearly from their employee handbook) said I had to”scroll down the page” to find “specifications” then click “show more” then scroll down again further to “general information” then look at the text that says “May include power adapter: Yes”
I told her, first of all, the word “may include” does not conclusively mention that is or is not an import model.
She explained to me that “many people” had complained about this issue. I replied to her, “if I’m not the only person, doesn’t that tell you something?”
Secondly, I ordered this product on my phone. Who is going to scroll down multiple times to check this information or even know what it means when reading “May include power adapter.” If the product is an EU import, it should be clearly stated on the title e.g. “EU import” and product description e.g “EU power plug.” It should not be written in such a sneaky way that it is clear it is has been written this way to meet “legal requirements” but completely obvious that it intends to mislead the purchaser.
I complained about this issue. Obviously I opened the box, since I was unknowing that I had been mislead to purchase an EU import model and clearly had intended to use it. Hence, the return is accepted by Galaxus at a cost of Fr. 150 (10% of the purchase price).
The proper Swiss version can be purchased from Media Markt for Fr. 50 extra (Fr. 1,550).
Galaxus standards have dropped below my expectations of a Swiss company. If wanted products from EU, I will buy it myself. I don’t need Galaxus to send me EU imports when I’m expecting Swiss.
Pro
- It’s an Apple 5k monitor
- Text is sharp and clear to read
- Brightness is high
- Glossy screen and high quality build
Contra
- EU power plug can’t be changed to Swiss. Needs an adaptor
- Galaxus deduct Fr. 150 on the returns
- Despite knowing of the issue, no update to title/product description that it is EU, not CH product
Ausgezeichnet aufgezeigt wo die Problematik liegt bei Digitec / Galaxus liegt hatte genau das selbe widrige Problem mit einem anderen Monitor. Es scheint dem Betrieb egal zu sein was Kunden denken, werben aber grosdartig am Tv wie wichtig die Meinung ist der Kunden. Wie will ich sehen ob der Artikel komplett ist oder funktioniert oder beschädigt ist wen ich z.B den Karton nicht öffne und dann noch mit 10%beszrarft werde für einen Fehler der nocht auf meinem Mist gewachsen ist , den nicht ich verursacht habe!!!
TOPREZENSION! Es ist nicht nur das Produkt sondern die Dienstleistung und der Service die das Erlebnis sehr gut oder mies bewertet!!!!!do you have any other issues in lIfe ?? You know they are all made in the same factory in China so just buy a a DE to CH adapter for 4 CHF and quit ranting about such a small little detail come on dude
No issues in life. Let’s start supplying Germany with Chinese plugs then. See how you’ll complain then. Pussy
Funny, in the review EU plug is specified yet comments about a DE plug. Clearly have low DE standards. I’m guessing you earn your cushy Swiss salary but still commute one hour into DE for cheaper supermarket shopping lol. Typical Deutsche kid.
Verstehe den Ärger, aber wäre das nicht zu lösen gewesen mit einem D-CH-Adapter?
My God. Guys in Swiss. You are NOT the part of EU. We don’t owe you anything. With min salaries at 3500 one can afford a cable right? EU market is shuko like it or not. Those are you who made weird plugs. Buy adapters. That is why we don’t like you and never will. Ruining product rating because of a plug is being Karen at 80th level. Bye
