digitec now has a 30-day right of return policy
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digitec now has a 30-day right of return policy

Alex Hämmerli
Zurich, on 25.08.2017
Translation: Eva Francis
With immediate effect, digitec and Galaxus clients can return all products (with minor exceptions) within 30 days. The former return policy allowed 14 days since delivery or pick-up.

Good news for all digitec and Galaxus clients: From today, both online shops have a 30-day right of return policy on almost all products. “As Swiss market leader, we want to set a good example with our new service guidelines,” Digitec Galaxus CEO Florian Teuteberg explains.

This 30-day return policy applies to all products that are bought on digitec or Galaxus – irrespective of whether an article was on stock when the order was placed or had to be obtained specifically for the customer.

As usual, some product categories such as food and sanitary products can’t be returned. You can find all details on the digitec and Galaxus return policy here.

One more exception: Products from third-party providers are subject to a 14-day return policy. “We are working on providing the same service for these products, too,” Florian Teuteberg states. The Galaxus merchant programme with clearly marked third-party providers started in October 2016 and allows companies such as Qualipet, Kare Design, M-Way and Rhomerg Schmuck to offer their range of products on Galaxus.

Easier return process

Unlike EU laws, retailers in Switzerland aren’t obliged to grant right of return to their customers. It’s up to each seller to decide whether a product can be returned if it’s bought in the wrong size or just turns out to look different than expected. Offering a 30-day return policy is very generous by Swiss standards. If you wish to return a product, this can be done in your customer account under « Returns and warranty». Provided that a product can be returned and depending on the product condition, a full refund or a deduction of the price are offered. All products may be returned either via pick-up service or directly to the post office, all PickMup locations, one of our stores or the Digitec Galaxus warehouse in Wohlen (AG). For clothing and shoes, Digitec Galaxus will take over all postal charges for the return shipment.

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Alex Hämmerli
Alex Hämmerli
Senior Public Relations Manager, Zurich
At digitec and Galaxus, I’m in charge of communication with journalists and bloggers. Good stories are my passion – I am always up to date.

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