Batteries with risk of overheating: safety recall for notebooks and mobile workstations
In January 2018, in cooperation with various government regulatory agencies, HP informed about safety issues with lithium-ion batteries of certain notebook computers and mobile workstations, posing a fire and burn hazard to customers. Affected devices were sold all over the world – more than 50,000 in the US.
Which models are affected?
The following HP products may be affected by this recall: * HP Probook 640 G2 * HP ProBook 640 G3 * HP ProBook 645 G2 * HP ProBook 645 G3 * HP ProBook 650 G2 * HP ProBook 650 G3 * HP ProBook 655 G2 * HP ProBook 655 G3 * HP ZBook 17 G3 * HP ZBook 17 G4 * HP ZBook Studio G3 * HP x360 310 G2 * HP Pavilion x360 * HP ENVY m6 * HP 11 Notebook PC
How can I check if my device is affected?
If you own one of the listed products, download the HP Battery Program Validation Utility here and check if the battery in your notebook computer is affected: Download Battery Program Validation Utility
Validation using the utility generally takes less than 30 seconds.
What to do if my device is affected?
- Always plug your device into the mains plug until the problem is resolved.
- Contact the HP customer service Switzerland. HP will replace each verified, affected battery at no cost.