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help centre

Have questions about your order, looking to adjust your payment options or want to change your password? In our Help Centre, you'll find answers to the most frequently asked questions. What's best: Our Help Center is open 24/7.

Find all details regarding returns and warranty on the page Returns and warranty


To our Help Centre


Private customers

Operating hours

Monday - Friday: 09:00 - 18:00


Business customers

Operating hours

Monday - Friday: 09:00 - 12:00, 13:30 - 17:00

Phone number

+41445759600

Fax number

+41445759501