If you wish to return a product, this can be done in your customer account. For all information, go to Returns and warranty. We have listed the requirements below. All products purchased from Digitec Galaxus AG may be returned either by post or to one of our stores(1). Products from third-party providers may be returned by post only.
(1) Our stores only accept products that are available for store collection. Products that are too large or too heavy must be registered under Returns and warranty and returned by post.
Our return periods apply from date of shipment or collection. The date of the postmark or the date on which the item is personally returned applies.
1.1. 30-day right of return for all products purchased from Digitec Galaxus
Subject to the below-listed limitations, all products purchased from Digitec Galaxus AG may be returned within 30 calendar days.
1.2. 14-day right of return for all products purchased from third-party providers
Subject to the below-listed limitations, all products purchased from third-party providers may be returned within 14 calendar days.
Unfortunately, we cannot accept the following returns:
Provided that a product can be returned, the following refund regulations apply:
Full refund at purchase price
Deduction depending on product condition (10% or minimum deduction of CHF 10.–)
Postal charges for the return shipment of products are generally borne by the sender. The following exceptions apply:
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