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FAQ

Should you have any general queries, please consult our FAQ in the following link. For all questions regarding a specific product, simply click on the respective article to obtain detailed information or place your question.

Frequently asked questions


Returns and warranty

Find all information regarding returns and warranty in your customer account. Further information on returning articles is provided in the order overview.

Should you have any questions or concerns, please do not hesistate to contact our customer service.


Private customers

Operating hours

Monday - Friday: 09:00 - 18:00

Phone number

+41445759500

Fax number

+41445759501

Our web chat is still in the test phase.

Business customers

Operating hours

Monday - Friday: 09:00 - 12:00, 13:30 - 17:00

Phone number

+41445759600

Fax number

+41445759501