If a product is defective and it is a warranty case, the customer account is your first point of contact. In the customer account, you will find all information about the warranty in the details of your orders under "Orders", such as the date of purchase, warranty period, service centre and procedure in the event of a warranty claim. To ensure that the warranty process runs smoothly, it is necessary to register the defect in the online shop via the order or via Returns, Repairs and Support. All the necessary information can be found in this returns process.
If the inspection of the defective product reveals that the repair of the defect is not covered by the warranty, you can place an "out-of-warranty repair order" at your own expense. If you do not do this, the unrepaired product will be returned to you or disposed of. Any costs incurred for testing the device may be charged to you.
Many manufacturers offer direct customer assistance via a service centre. If this is the case, we advise you to either directly send or drop off the article at the respective service centre. By doing so, you will benefit from fast warranty processing and direct contact.
When returning an article, please pay close attention to the information provided in your customer account, enclose a precise description of the fault as well as the sales receipt and make sure to adequately package the article.
As a rule, the postage costs for returning the defective product are borne by the respective seller.
Further information about warranties and returns are available in our General terms and conditions.
See Warranty extensions for further information on optional warranty extensions.