Very bad experience with this hoover: Defective for the second time. First time 3 weeks waiting time, new battery.
Now same battery defect, again very long waiting time. The above information from Galaxus regarding the warranty period cannot be correct! I am very disappointed not to receive a replacement product despite contacting customer service due to the TWICE defect. What experiences have you had with a defect?

Question

Very bad experience with this hoover: Defective for the second time. First time 3 weeks waiting time, new battery. 
Now same battery defect, again very long waiting time. The above information from Galaxus regarding the warranty period cannot be correct! I am very disappointed not to receive a replacement product despite contacting customer service due to the TWICE defect. What experiences have you had with a defect?

Answer

Hello, I'm sorry about the complaint about your upright hoover. Personally, I have no problems with this model, which gives me complete satisfaction.  
The Galaxus after-sales service is always top-notch.

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