This product is supplied by a third-party provider from CH. Order processing and customs clearance are handled by us, but the sales contract is concluded between you and the supplier.

Where is my hoover. ?
Who is responsible for such problems?
Who is the third party supplier? Why nobody cares about this problem. ? 20 days no answer?

Question

This product is supplied by a third-party provider from CH. Order processing and customs clearance are handled by us, but the sales contract is concluded between you and the supplier.

Where is my hoover. ?
Who is responsible for such problems?
Who is the third party supplier? Why nobody cares about this problem. ? 20 days no answer?

Answer

The third party retailer here is Dyson. Unfortunately, we do not have access to your orders.
Please contact our customer service team directly at https://helpcenter.digitec.ch/hc/de/requests/new. 
Your enquiry can then be checked individually.

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