The chair is really nice, but after 5 months of use it is worn out. I weigh 65 kg and use it for a maximum of 3 hours a day. I'm supposed to pay shipping costs for sending it in? I don't think that's right.

Question

The chair is really nice, but after 5 months of use it is worn out. I weigh 65 kg and use it for a maximum of 3 hours a day. I'm supposed to pay shipping costs for sending it in?  I don't think that's right.

Answer

The best thing to do is to contact our customer service directly at https://helpcenter.digitec.ch/hc/de/requests/new. Your request can then be examined individually.

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Question about Sandberg Commander RGB

The chair is really nice, but after 5 months of use it is worn out. I weigh 65 kg and use it for a maximum of 3 hours a day. I'm supposed to pay shipping costs for sending it in? I don't think that's right.