My ring fails from time to time. Even though it has enough battery, it doesn't record sleep or steps, for example. I then have to put it in the case for a few minutes and then it works again. What could be the reason for this? Should I report a defect and send the ring back?

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Question about RingConn Smart Ring (Gen2)

My ring fails from time to time. Even though it has enough battery, it doesn't record sleep or steps, for example. I then have to put it in the case for a few minutes and then it works again. What could be the reason for this? Should I report a defect and send the ring back?