Question about iRobot Roomba j7+

Hi Jag
Of course, this should not be the case and is not normal. We would ask you to contact us directly. There is a possibility that we will replace the side brush module or send you one. We would be happy to clarify all details directly with you and look forward to hearing from you. You can reach us by e-mail at service@irobotics.ch or by telephone on +41 62 746 06 74.
Thank you in advance for your understanding and for contacting us.
Best regards,
Your iRobot Team

The best thing to do is to contact our customer service directly at https://helpcenter.galaxus.ch/hc.... Your request can then be examined individually.

this is how it looks like in my case: https://www.youtube.com/watch