Question about HP 250 G10

The compatibility of the notebook with the HP USB-C docking station G5 depends on the presence of a USB-C port. Since the docking station was developed for USB-C and Thunderbolt-capable laptops, the notebook would be compatible if it has such a port. Unfortunately, there is no specific information on whether the "250 G10" notebook has a USB-C port. You should check the specifications of the notebook to make sure it is compatible.

The 250 G10 notebook has a USB-C port. The keyboard and mouse work via the docking station, but not the 2 screens, which do not react, i.e. are not activated.
The error message appears: unknown USB device (error when resetting the port.)
All updates have been made. Updating the driver did not help either.
My other HP notebook works perfectly with the docking station, including the 2 screens. Only the 250 G10 is causing trouble.

What is your professional opinion on this? How can I rectify the error so that the screens are also recognised?