Question about MSI GS43VR 7RE-085CH Phantom Pro

No, Digitec does not offer this laptop (or most laptops) with an US-layout. The laptops are predefined and usually already bought in by the shopping department and put in stock. So a customization is not possible anymore. You have to find a vendor that sells the actual product with US-Layout or buy it directly in the Webshop of the manufacturer where it's usually possible to customize your order. Also i doubt Digitec does custom orders, but feel free to call customer service to make sure. The community cannot really help you with that.

Sorry, you cannot try to contact the service desk but I don't think it's possible.
Service desk :
digitec@digitec.ch
+41 44 575 95 00