If I want to access the live picture with the mobile phone outside the network via the mobile network, it does not establish the connection. It only works after the third or fourth attempt. Does anyone know the problem?

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Have you contacted support for a solution to the problem?

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This also happens in my home network. It can't be due to the Wi-Fi connection there, as it is close to the AP.

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Question about Reolink Argus 2

If I want to access the live picture with the mobile phone outside the network via the mobile network, it does not establish the connection. It only works after the third or fourth attempt. Does anyone know the problem?