I ordered the watch and have now received a watch which has already been opened.... Sender on the package: Digitec RETURNS...

I expect a new watch when I order a new one....

Can I send the watch back and when will I get the new one...?

Question

I ordered the watch and have now received a watch which has already been opened.... Sender on the package: Digitec RETURNS...

I expect a new watch when I order a new one....

Can I send the watch back and when will I get the new one...?

Answer

Mr Nell and Mrs Biberdzic from customer service contacted me and helped me... Apparently something went wrong here.... Many thanks for the SUPER CUSTOMER SERVICE

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Question about Huawei Watch GT 2 Elegant Edition

I ordered the watch and have now received a watch which has already been opened.... Sender on the package: Digitec RETURNS... I expect a new watch when I order a new one.... Can I send the watch back and when will I get the new one...?