CHF554.–
Sony KD-50X75WL
50", X75WL, LED, 4K, 2023
Question about Sony KD-50X75WL
I have recently put this device into operation and can only establish a connection on the 2.4 GHz WLAN. It does not accept my WLAN key on the 5 GHz network of the same router. Has anyone had similar experiences and/or a solution?
Helpful answer
Hi nstoeb,
we are sorry to hear this. Please proceed as follows:
-Press the (Quick Settings) button on the remote control and make sure the following setting is enabled.
[Settings] - [Network & Internet] - [Wi-Fi]
-Check the location of the TV and the wireless router. Signal reception may be affected by the following:
There are other wireless devices, microwave ovens, fluorescent lamps, etc. in the vicinity.
There are floors or walls between the wireless router and the TV.
-Switch the wireless router off and then on again.
-If the network name (SSID) of the wireless router you want to connect to is not displayed, select [Add new network] to enter a network name (SSID).
If the problem has not been solved even after the above measures or if you cannot establish a connection even with a wired network, check the status of the network connection.
If you still need help, we recommend that you contact us directly. Visit our website to get in touch with us.
Sony Europe
we are sorry to hear this. Please proceed as follows:
-Press the (Quick Settings) button on the remote control and make sure the following setting is enabled.
[Settings] - [Network & Internet] - [Wi-Fi]
-Check the location of the TV and the wireless router. Signal reception may be affected by the following:
There are other wireless devices, microwave ovens, fluorescent lamps, etc. in the vicinity.
There are floors or walls between the wireless router and the TV.
-Switch the wireless router off and then on again.
-If the network name (SSID) of the wireless router you want to connect to is not displayed, select [Add new network] to enter a network name (SSID).
If the problem has not been solved even after the above measures or if you cannot establish a connection even with a wired network, check the status of the network connection.
If you still need help, we recommend that you contact us directly. Visit our website to get in touch with us.
Sony Europe
If the router is in the vicinity of the TV, the 2.4 GHz line is completely sufficient. Connect the TV to the WLAN and the rest will take care of itself.
My Sunrise Internet Box is set to automatic. Perhaps the connection works with the TV or guest access.
Unfortunately I can no longer say I have my connection via the cable