I have no bass on the subwoofer. I only have sound on the small speakers.
Does anyone know the problem and the solution to it?

Remark:
Bass control switched on
Tested several sources (laptop, Mac).

Question

I have no bass on the subwoofer. I only have sound on the small speakers. 
Does anyone know the problem and the solution to it?

Remark:
Bass control switched on
Tested several sources (laptop, Mac).

Accepted Answer

This should not be the case. It is difficult to determine this problem from a distance. Please record a warranty claim in your customer account.

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