WD My Passport
4 TB
Question about WD My Passport
I have connected My Passport to Swisscom's Internetbox 2. Windows and Swisscom's Home App recognise this new hard drive without any problems. However, the WD Discovery software supplied does not recognise it but asks me to connect a WD device. What is wrong here and how can I solve this problem?
Helpful answer
The WD Discovery software recognises the hard drive when it is connected to a USB 3.0 port on the PC with Windows 7 or newer. On a Mac, it would have to be reformatted on the Mac, but then access via the Internet Box might no longer be possible. As long as the hard drive is connected to the Internet box, the hard drive is accessed from the PC via the network, but not with the WD Discovery software, but from Windows as network storage. So the question is, is it a current Windows? Otherwise, the hard disk can still be accessed via the network at the Internet box. The only restriction is that encryption, which requires the WD Discovery software, is no longer possible.
Thank you for the clarifying answer. Since the WD HD is only recognised when it is connected directly to the PC, the only way to access it on the move is via the primitive Swisscom Home App?