How can I add my existing family option to a new Galaxus Mobile SIM card? I can't activate it anywhere without logging in with my existing account on the new mobile, and then I get an error message saying that this account already has its own family.

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It's best to contact our colleagues from the mobile team directly so that they can solve your problem straight away and everything is stored correctly:
https://helpcenter.mobile.galaxus.ch/hc/de

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Question about Galaxus Mobile SIM-Karte für Mobile-Abo

How can I add my existing family option to a new Galaxus Mobile SIM card? I can't activate it anywhere without logging in with my existing account on the new mobile, and then I get an error message saying that this account already has its own family.